It's snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.
It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care. The article did however make me think of one thing.
Continue reading "Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?" »
Now that the political dust has finally settled (it even made the news on the BBC) in my fair Commonwealth (for some reason, we're not a State), I can now get back to fully focusing on scouring the webosphere to see what people are saying about enterprise mobility. I was sent a link yesterday by a friend and colleague that I found quite interesting.
The author of the blog entry is someone whom I respect and find to be highly knowledgeable in the world of enterprise mobility. That said, I simply can not agree with his hypothesis.
Continue reading "Mobile Network and Device Performance: Whose Responsibility Is It?" »
Hmm. You'd think these days I'm on a total wireless expense management kick, given the above average commentary I have been trying to provide on the subject. Think of it instead as two things: 1) I am trying to provide a broader set of perspectives on the overall enterprise mobility perspective and 2) wireless expenses are broadening in scope and hence warrant the additional commentary. Today,
an article at News.com about Verizon Wireless caught my eye - tiered data pricing.
Continue reading "Are Carriers Set To Change The Wireless Expense Management Landscape?" »
Hello from non frozen San Francisco. Although this weekend was very bad for me in terms of the NFL playoffs, I did at least get to spend some time in one of my favorite cities in the country. While taking the public transportation system back from Fisherman's Wharf, I started thinking about a conversation I had this past week with an industry colleague who had called me to talk about my five predictions for enterprise mobility in 2010. This guy's pretty sharp, so I always enjoy discussing trends with him.
Continue reading "Can Carriers Sell Enterprise Mobility Solutions Based On Consumer Devices?" »
There has been much speculation over the last couple of weeks about T-Mobile making a bid to buy out Sprint...especially after the news that combined, they lost over 500,000 customers in the last quarter.
The common wisdom has been that this would not be a good move for either company, primarily because of the fact that these two companies are on 1) two completely different technology platforms and more importantly 2) there technology roadmaps are divergent.
Call it a slow news week (I won't comment on "Bada Bing"), but this is something that I have actually been thinking about for some time. What if I played The Devil's Advocate and said it was reasonable and plausible? (how's that for a legal term)
Continue reading "Should Sprint and T-Mobile Combine?" »
The weekend here in Boston was strange, to say the least. As usual, the weather forcasters are paid well to be completely wrong (I wish I had that job). Yesterday, I was watching my beloved New England Patriots embarass their opponents from Tennessee in the snow. Yes, snow in October. That's just wrong. And then the commercial came on the screen. iDon't believe .
Continue reading "The Gloves Are Off - Android Style" »
There was much being said in the last 48 hours regarding
the rumor that Verizon Wireless had scrapped its plans to offer Palm's webOS based Pre in early 2010 once its exclusivity to Sprint expires. Then we saw
the expected response from Palm itself as it holds the party line to continue offering its devices on as many carriers as possible, only to then have financial analysts throw in
their $.02 on the matter. I think most of the commentary thus far has missed the greater issue. Carriers vs. Platform Manufacturer App Stores.
Continue reading "Carrier Marginalization Part II: Verizon Wireless vs. App Stores" »
There's a new article at Information Week that discusses how Microsoft is planning on providing updates to its mobile OS directly to users, much like Apple, Palm and Google do for their respective OSs. I think this is a great thing, but it made me start to think about how this will impact carriers.
Continue reading "Can FOTA Further Marginalize Carriers?" »
Hot off the press at 3am this morning, Verizon announced today that it is now offering both through Verizon Wireless and Verizon Business a new suite of mobility management services for wireless expense management, logistics, mobile device management, security and mobile application management. This is some pretty interesting news, but I wonder how successful this will ultimately be.
Continue reading "Holy Partnership Batman! Verizon Develops Mobility Management Services" »
$99. That doesn't get you much these days. My dad, bless his soul, used to tell me when he could buy a loaf of bread for $.05 (mind you, he was born in 1930). He also told me he walked uphill - both ways - to school, but I digress.
Nowadays, you can spend $100 pretty quickly at a bar or restaurant or on tickets to a baseball game or concert. $100 just isn't what it used to be. However, Verizon Wireless announced this week that almost all its smartphones will now be $99. That's pretty amazing when you think about it. I do wonder if it will open up Pandora's Box in the context of enterprise mobility.
Continue reading "What $99 Means To Enterprise Mobility" »
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