It's snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.
It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care. The article did however make me think of one thing.
Continue reading "Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?" »

Hello from the 48th floor of the Marriott Marquis in Times Square. What a truly amazing view of the New York City skyline from this location. Today was an incredibly wonderful, albeit hectic day. While it was filled with both planned and unplanned meetings, I knew it was going to be a great day by the time I met with the participants of the opening keynote panel I was moderating at the Mobile Business Conference at Interop.
Continue reading "What Does The Future Hold For Enterprise Mobility in 2010?" »

Hot off the press at 3am this morning, Verizon announced today that it is now offering both through Verizon Wireless and Verizon Business a new suite of mobility management services for wireless expense management, logistics, mobile device management, security and mobile application management. This is some pretty interesting news, but I wonder how successful this will ultimately be.
Continue reading "Holy Partnership Batman! Verizon Develops Mobility Management Services" »
Some of you may know that I am now penning a column for the cool people over at FierceMobileIT. The first article I penned was with my friend David Goldschlag, CTO of Trust Digital where we talked about the need for enterprise app stores.
The latest article was posted earlier this week, but for those of you who may not be following FierceMobileIT, it's on the topic of GRC: Governance, Risk and Compliance. All I can say is, if your company (either as a user or vendor of mobility solutions) isn't thinking about GRC, well you should start doing so.
A copy of the article is available after the jump.
Continue reading "The Impact of Enterprise Mobility on Corporate GRC" »
It's 9:30 PM EST right now, which means my body thinks it's 3:30 AM CET. I just got back from a company meeting in Barcelona which was a lot of fun. While I got to spend some incredibly valuable time with my colleagues from all across the world, I unfortunately didn't have the time to finish my story regarding my experience that has convinced me of the incredible value and need for enterprise mobility management. Given that my body thinks it's 3:30 AM, let's see how quickly I can put a few thoughts together...
Continue reading "Why I Need Enterprise Mobility Management - Part II" »
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