It's snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.
It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care. The article did however make me think of one thing.
Continue reading "Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?" »
Now that the political dust has finally settled (it even made the news on the BBC) in my fair Commonwealth (for some reason, we're not a State), I can now get back to fully focusing on scouring the webosphere to see what people are saying about enterprise mobility. I was sent a link yesterday by a friend and colleague that I found quite interesting.
The author of the blog entry is someone whom I respect and find to be highly knowledgeable in the world of enterprise mobility. That said, I simply can not agree with his hypothesis.
Continue reading "Mobile Network and Device Performance: Whose Responsibility Is It?" »
Hello from non frozen San Francisco. Although this weekend was very bad for me in terms of the NFL playoffs, I did at least get to spend some time in one of my favorite cities in the country. While taking the public transportation system back from Fisherman's Wharf, I started thinking about a conversation I had this past week with an industry colleague who had called me to talk about my five predictions for enterprise mobility in 2010. This guy's pretty sharp, so I always enjoy discussing trends with him.
Continue reading "Can Carriers Sell Enterprise Mobility Solutions Based On Consumer Devices?" »
There has been much speculation over the last couple of weeks about T-Mobile making a bid to buy out Sprint...especially after the news that combined, they lost over 500,000 customers in the last quarter.
The common wisdom has been that this would not be a good move for either company, primarily because of the fact that these two companies are on 1) two completely different technology platforms and more importantly 2) there technology roadmaps are divergent.
Call it a slow news week (I won't comment on "Bada Bing"), but this is something that I have actually been thinking about for some time. What if I played The Devil's Advocate and said it was reasonable and plausible? (how's that for a legal term)
Continue reading "Should Sprint and T-Mobile Combine?" »
Those of you who visit this site regularly know how much I am a fan of FMC or Fixed Mobile Convergence. For those of you less familiar with the term, it's the alphabet soup way of saying you can make or receive your desk calls on your mobile. I've been a fan of this type of solution since I made the prediction that FMC would be the next killer application for enterprise mobility. Admittedly, that was back in January 2008. While there have been many advances since that time in the space, it's not had the broad adoption I expected to have by now. Maybe that will change with today's news.
Continue reading "FMC Takes One More Step Towards Broad Adoption" »
There was much being said in the last 48 hours regarding
the rumor that Verizon Wireless had scrapped its plans to offer Palm's webOS based Pre in early 2010 once its exclusivity to Sprint expires. Then we saw
the expected response from Palm itself as it holds the party line to continue offering its devices on as many carriers as possible, only to then have financial analysts throw in
their $.02 on the matter. I think most of the commentary thus far has missed the greater issue. Carriers vs. Platform Manufacturer App Stores.
Continue reading "Carrier Marginalization Part II: Verizon Wireless vs. App Stores" »
There's a new article at Information Week that discusses how Microsoft is planning on providing updates to its mobile OS directly to users, much like Apple, Palm and Google do for their respective OSs. I think this is a great thing, but it made me start to think about how this will impact carriers.
Continue reading "Can FOTA Further Marginalize Carriers?" »
So I found a wonderfully interesting article a few days ago on Information Week that had me thinking about the future of Windows Mobile 6.5. As we know, Windows Mobile 6.5 was announced at CES, and there have since then been other announcements including the wonderfully catchy, rolls off the tip of your tongue Windows Marketplace for Mobile app store. As far as we know, the latest incarnation of Windows Mobile is scheduled to be available on handsets around Q3 of this year, with Windows Mobile 7 anticipated less than a year later. So should Microsoft just get the OS out now?
Continue reading "When Should Microsoft Get Windows Mobile 6.5 Out?" »
The title of the post says it all. After 10 years of being a very loyal customer, I made the switch this weekend from T-Mobile to AT&T. Those who know me well know that I am not (in my personal affairs) a big fan of change - I like stability - and that I am also a very patient person (again, in my personal life). However, I just could no longer stay with T-Mobile because I was no longer "getting more."
Continue reading "Time For A Change: Goodbye T-Mobile, Hello AT&T" »
It's 9:30 PM EST right now, which means my body thinks it's 3:30 AM CET. I just got back from a company meeting in Barcelona which was a lot of fun. While I got to spend some incredibly valuable time with my colleagues from all across the world, I unfortunately didn't have the time to finish my story regarding my experience that has convinced me of the incredible value and need for enterprise mobility management. Given that my body thinks it's 3:30 AM, let's see how quickly I can put a few thoughts together...
Continue reading "Why I Need Enterprise Mobility Management - Part II" »
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