It's snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.
It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care. The article did however make me think of one thing.
Continue reading "Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?" »
Now that the political dust has finally settled (it even made the news on the BBC) in my fair Commonwealth (for some reason, we're not a State), I can now get back to fully focusing on scouring the webosphere to see what people are saying about enterprise mobility. I was sent a link yesterday by a friend and colleague that I found quite interesting.
The author of the blog entry is someone whom I respect and find to be highly knowledgeable in the world of enterprise mobility. That said, I simply can not agree with his hypothesis.
Continue reading "Mobile Network and Device Performance: Whose Responsibility Is It?" »
Hello from non frozen San Francisco. Although this weekend was very bad for me in terms of the NFL playoffs, I did at least get to spend some time in one of my favorite cities in the country. While taking the public transportation system back from Fisherman's Wharf, I started thinking about a conversation I had this past week with an industry colleague who had called me to talk about my five predictions for enterprise mobility in 2010. This guy's pretty sharp, so I always enjoy discussing trends with him.
Continue reading "Can Carriers Sell Enterprise Mobility Solutions Based On Consumer Devices?" »
Hello from New York City and the Mobile Business Expo conference! As you might know, I interviewed Russ McGuire from Sprint for the Inside Looking Out Series a couple of weeks ago. If you’re not already checking out his blog on a (at least semi) regular basis, then let me tell you that you should.
One of his most recent entries was, candidly, one of the most refreshing carrier perspectives I have seen in a long time.
Continue reading "Ask What A Carrier Can Do For Your Enterprise Mobility" »
There has been much speculation over the last couple of weeks about T-Mobile making a bid to buy out Sprint...especially after the news that combined, they lost over 500,000 customers in the last quarter.
The common wisdom has been that this would not be a good move for either company, primarily because of the fact that these two companies are on 1) two completely different technology platforms and more importantly 2) there technology roadmaps are divergent.
Call it a slow news week (I won't comment on "Bada Bing"), but this is something that I have actually been thinking about for some time. What if I played The Devil's Advocate and said it was reasonable and plausible? (how's that for a legal term)
Continue reading "Should Sprint and T-Mobile Combine?" »
There was much being said in the last 48 hours regarding
the rumor that Verizon Wireless had scrapped its plans to offer Palm's webOS based Pre in early 2010 once its exclusivity to Sprint expires. Then we saw
the expected response from Palm itself as it holds the party line to continue offering its devices on as many carriers as possible, only to then have financial analysts throw in
their $.02 on the matter. I think most of the commentary thus far has missed the greater issue. Carriers vs. Platform Manufacturer App Stores.
Continue reading "Carrier Marginalization Part II: Verizon Wireless vs. App Stores" »
There's a new article at Information Week that discusses how Microsoft is planning on providing updates to its mobile OS directly to users, much like Apple, Palm and Google do for their respective OSs. I think this is a great thing, but it made me start to think about how this will impact carriers.
Continue reading "Can FOTA Further Marginalize Carriers?" »
If you own a Palm Pre, or just like to follow what is new with Palm's (uber cool) new webOS platform, you may have noticed that Palm announced yesterday an update (v1.1) of webOS.
I spoke to John Traynor about it a couple of days ago, and when he went through the list of improvements in v1.1, and after he explained to me all the things that were improved under the hood, I told him that while I understood why this was being labeled a "minor" release (going from 1.0.3), I consider this a major step forward for Palm in terms of the "friendliness" of webOS in the enterprise.
Continue reading "webOS Becomes Even More Enterprise Mobility Friendly" »
There were some interesting announcements that came out last week that I didn't get a chance to comment on, but now with the Palm Pre only TWO days away, I guess I should get to them.
With the incredibly hyped media (you actually have to wonder if all this hype is a good thing - because it's going to be almost impossible for it to meet ALL the hype), there have been not only some Pre-reviews (bad joke) but some interesting announcements from Verizon Wireless and AT&T.
I wonder if that was actually a good thing...
Continue reading "The Palm Pre and webOS Are Now Only Two Days Away" »
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